Legal

Terms of Service

Last updated: January 2026

1. Agreement to Terms

By accessing or using Untapped AI's services, website, or any of our AI automation solutions, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Untapped AI provides AI-powered automation solutions including but not limited to:

  • AI-powered call centre solutions
  • Intelligent chatbots and virtual assistants
  • CRM integration and automation
  • Booking and scheduling automation
  • Lead generation and qualification
  • Customer support automation

3. User Responsibilities

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of your account credentials
  • Ensuring your use of our AI solutions complies with applicable laws
  • Not using our services to harm, harass, or mislead others

4. Intellectual Property

All content, features, and functionality of our services, including but not limited to software, algorithms, designs, text, graphics, and interfaces, are owned by Untapped AI and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

5. Service Availability

We strive to provide 24/7 availability for our AI solutions. However, we do not guarantee uninterrupted access and may perform maintenance or updates as needed. We will make reasonable efforts to notify you of any scheduled downtime.

6. Payment Terms

Payment terms will be outlined in your service agreement. All fees are non-refundable unless otherwise specified. We reserve the right to modify our pricing with 30 days' notice.

7. Limitation of Liability

To the maximum extent permitted by law, Untapped AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

8. Termination

Either party may terminate the service agreement with written notice as specified in your contract. Upon termination, your access to our services will be revoked, and any outstanding fees will become immediately due.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at info@untapped-ai.co.za or call us at +27 87 064 0000.